Refund and Return Policy

1. Returns, Refunds & Cancellations

1.1 Returns & Refunds

All our products are printed on demand and made specifically for each order. For this reason, we do not accept returns or exchanges due to change of mind, incorrect size selection, or preference for a different design or frame.

However, if your item arrives damaged, defective, or incorrect, please contact us within 14 days of receiving your order. In such cases, we will gladly offer a replacement or a refund.

To report a damaged or defective item, please include photos of the product and the packaging when contacting us. Return shipping costs for approved defect returns will be covered or reimbursed by us.

1.2 Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 14 days of delivery and include photos clearly showing:

the damaged or incorrect item
the packaging

Once the issue is confirmed, a replacement or refund will be offered.

1.3 Order Cancellation

Orders can only be cancelled before they have been sent to production. As our products are made to order, this can happen very quickly after the order has been placed, sometimes within minutes. If you wish to cancel your order, please contact us immediately. We cannot guarantee that cancellation will be possible once production has begun.

1.4 Late or Missing Refunds

If you haven’t received a refund yet, please:

Check your bank account again
Contact your credit card company — it may take some time before your refund is officially posted
Contact your bank, as processing times can vary

If you’ve done all of this and still have not received your refund, please contact us at:
shop@fannysenocq.com

1.5 Shipping Returns

If a return is approved due to damage or defect, you should mail your product to:

Fanny Senocq
Zinkensväg 59
11741 Stockholm
Sverige

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