Privacy Policy – shop.fannysenocq.com
Effective Date: [2026-01-01]
At Fanny Senocq, we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, store and protect your information when you use our website and services. By using our website or placing an order, you agree to this policy.
1. Information We Collect
We collect the information necessary to provide our services and process your orders, including:
- Personal Identification Information: name, email address, phone number, billing and shipping address
- Account Information: username and password (if you create an account)
- Order Details: products purchased, payment method, delivery information
- Payment Information: securely processed via third-party payment providers (e.g., Mollie)
- Communications: emails or messages you send to us for customer support, feedback, or inquiries
- Website Usage Information: IP address, browser type, device, pages visited, and interaction with the site (via cookies or similar technologies)
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you regarding your orders or inquiries
- Provide customer support
- Improve our website, products, and services
- Send promotional communications only if you have opted in
- Comply with legal obligations
3. Legal Basis for Processing
Under the EU General Data Protection Regulation (GDPR), our legal basis for processing your data includes:
- Performance of a contract: to fulfill your orders
- Consent: for newsletters or marketing communications
- Legitimate interest: to improve our services and prevent fraud
- Legal obligation: to comply with accounting and tax requirements
4. Data Sharing and Third Parties
We do not sell your personal data. We may share your information with trusted third parties necessary for our operations:
- Payment processors: e.g., Mollie
- Shipping and delivery providers
- Technical service providers: hosting, website maintenance, analytics
All third parties are required to protect your data and use it only for the services they provide to us.
5. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze website traffic, and remember your preferences. Cookies are classified as:
- Necessary Cookies: required for the operation of the website
- Performance and Analytics Cookies: help us improve our site
- Marketing Cookies: used for advertising and promotions
You can manage or disable cookies in your browser settings, but this may affect some website functionality.
6. Data Storage and Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Data is stored only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
7. Your Rights under GDPR
As a resident of the EU, you have the following rights:
- Right to Access: request a copy of the personal data we hold about you
- Right to Rectification: correct inaccurate or incomplete data
- Right to Erasure: request deletion of your personal data (subject to legal obligations)
- Right to Restrict Processing: limit how we use your data
- Right to Data Portability: receive your data in a structured, machine-readable format
- Right to Object: object to processing for marketing purposes
- Right to Withdraw Consent: for any processing based on consent
- Right to Lodge a Complaint: with a data protection authority
To exercise these rights, contact us at shop@fannysenocq.com.
8. Marketing Communications
We may send promotional emails or newsletters only if you have opted in. You can unsubscribe at any time using the link provided in the email or by contacting us directly.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please read the privacy policies of any third-party sites you visit.
10. Children’s Privacy
Our website is not intended for children under 16. We do not knowingly collect personal data from children. If we discover that we have collected information from a child, we will delete it immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will take effect immediately upon posting to the website. We encourage you to review this policy regularly.
12. Contact Information
For any questions or concerns regarding your personal data, privacy, or this Privacy Policy:
Email: shop@fannysenocq.com